Introduction
This privacy policy provides information to you, our patient, about how your personal information (including your health information) is collected, stored, used, and shared by Mira Clinic. We are committed to protecting your privacy and ensuring that your personal information is handled in accordance with Australian privacy law.
Why and When Your Consent is Necessary
When you register as a patient of Mira Clinic, you provide consent for our doctors and staff to collect, access, and use your personal information so we can deliver quality medical care. Only team members who require your personal information to carry out their duties will have access. If we need to use your information for anything outside standard healthcare delivery, we will request additional consent from you.
Why Do We Collect, Use, Hold and Share Your Personal Information?
We collect your personal information primarily to provide you with medical services and manage your healthcare. We may also use your information for related purposes such as:
- Billing and financial claims (e.g., Medicare, health funds)
- Practice audits and accreditation
- Staff education and training
- Practice management and administration
What Personal Information Do We Collect?
We may collect the following types of personal and health information:
- Name, date of birth, address, email, and contact details
- Medicare number and health fund information
- Healthcare identifiers
- Medical history, medications, allergies, immunisations, family/social history
- Test results, diagnostic imaging, treatment plans
Cookies and Website Analytics
Mira Clinic’s website uses cookies to enhance user experience, improve website performance, and help us understand how visitors use our site. A cookie is a small text file stored on your device when you visit a website. We use cookies for purposes such as:
- Remembering your preferences and settings
- Enabling online appointment booking
- Collecting anonymous website traffic statistics (e.g., via Google Analytics)
- Supporting marketing campaigns (e.g., Facebook or Google Ads)
These cookies do not identify you personally. You can manage or disable cookies through your browser settings. However, disabling cookies may affect the functionality of certain parts of the site.
By continuing to use our website, you consent to the use of cookies in accordance with this policy.
Dealing with Us Anonymously
You may choose to interact with Mira Clinic anonymously or under a pseudonym unless it is impracticable (e.g., during medical treatment) or required by law to identify you.
How Do We Collect Your Personal Information?
We collect your information in the following ways:
- Patient Registration: When you first book an appointment or register with Mira Clinic.
- Medical Consultations: During consultations and treatment.
- Digital Communications: When you contact us via our website, email, SMS, or social media.
- Third Parties: In certain cases, we may collect personal information from your guardian or other healthcare providers (e.g., specialists, pathologists, hospitals), Medicare, the Department of Veterans’ Affairs, or your health insurer.
When, Why and With Whom Do We Share Your Personal Information?
We may share your personal information:
- With other healthcare providers involved in your care (e.g., referrals, pathology services)
- With third-party service providers (e.g., IT providers, accreditation bodies)
- With Medicare or private health insurers for billing
- When required by law (e.g., a court order, mandatory disease reporting)
- When required to prevent or lessen a serious risk to life, health, or safety
- For confidential dispute resolution or legal claims
Mira Clinic does not share your personal information overseas unless permitted by law and with your consent.
We do not use your personal information for marketing unless we have your express written consent. If you give consent, you may opt out at any time.
How Do We Store and Protect Your Personal Information?
Your information may be stored in:
- Electronic health records
- Paper files
- Diagnostic images (e.g., X-rays, CT scans), photos, and audio recordings
We take all reasonable steps to ensure the security of your data:
- Password-protected computer systems
- Encrypted digital storage and backups
- Physical files stored in locked cabinets or secure rooms
- Confidentiality agreements for all staff and contractors
Accessing and Correcting Your Personal Information
You may request access to your personal health records held by Mira Clinic. Requests must be made in writing to our Practice Manager at:
Mira Clinic 45 Havelock street, West Perth 6005, Australia info@miraclinic.com.auWe will respond within 30 days. A reasonable fee may apply for printing or retrieving your records.
If any information we hold is inaccurate or outdated, you may request a correction in writing. We regularly verify patient details and encourage you to notify us of any changes.
Complaints and Concerns
We take your privacy seriously. If you have any concerns, please contact us in writing at:
Mira Clinic 45 Havelock street, West Perth 6005, Australia info@miraclinic.com.auWe will acknowledge your complaint within 14 days and aim to resolve it within 30 days.
If you are not satisfied with our response, you may contact:
Office of the Australian Information Commissioner (OAIC) Website: www.oaic.gov.auPhone: 1300 363 992
You may also contact your relevant state health complaint authority.
Privacy and Our Website
Mira Clinic’s website may collect limited personal information through forms, appointment bookings, or emails. We may use cookies and analytics tools to improve site functionality and user experience. Any data collected online is protected with encryption and secure hosting.
Policy Review Statement
This policy is reviewed regularly to ensure it reflects current legislation and practice operations. Updates will be published on our website and made available at reception.
If you have questions about this Privacy Policy or how we handle your data, please contact us at:
info@miraclinic.com.au